Fees & Referrals
Initial assessment and service linkage is free of charge. Further interventions such as counselling and clinical case management is chargeable.
For Singapore citizens or permanent residents:
The first session is for assessment purposes and is free of charge (applicable only for clients new to O’Joy).
During the first session, your counsellor will determine the amount of counselling fee to be collected for subsequent sessions.
For people who are on Public Assistance or Financial Assistance, and holders of PG, MG, Blue CHAS or Orange CHAS cards living in HDB, the counselling fee ranges from $0-$50 per session. Subsidies are available depending on your financial situation.
If you do not hold the above cards, the counselling fee ranges from $20 to $180 per session.
An additional surcharge of $10-20 applies for appointments outside office hours. Office hours are from Monday to Friday, 8am to 5.30pm.
For clients who are not Singapore citizens or permanent residents:
The counselling fee is $200 per session including the first session.
The counselling fee is collected at the end of each session. Payments can be made via PayNow, cash or cheque.
Cancellation and Missed session policy (for centre-based sessions only):
Since the time slot for your appointment has been reserved specially for you, we do appreciate that you inform us at least 24 hours in advance if you are unable to attend your appointment. The full fee will be charged if you do not give us sufficient notice. If you arrive late for your session, we will still be required to finish at the scheduled time.
For Individuals: to make an appointment, or for further enquiries, please call us at 6749 0190.
For social and healthcare partners who would like to refer a case to us, please complete the referral form, and email to firstname.lastname@example.org.
For companies who would like to provide care for your employees, please refer to our social enterprise Jolly Companion https://jollycom.sg/corporate/ for more details.