• Understanding the helping relationship - what helping is and what it is not

• Understanding the process of helping - setting boundaries, preventing burnout

• Understanding the self of the helper - what it takes to be an effective helper

• 了解助人的关系 - 什么是助人，什么不是助人

• 了解助人的过程 – 如何设定界限，防止工作倦怠

• 了解自己 - 如何成为一个有效的帮手

• Self awareness - how we be more aware of ourselves when interacting with others

• Basic attending skills - verbal and non-verbal - how we attend to older persons actively

• Engaging the elderly - how we listen to older persons actively

• Communication skills and techniques in counselling - how we empathise and connect with older persons: listening skills, reflecting skills, questioning techniques - dos and don'ts and clarifying skills

• 自我意识 - 如何在与人相处当下，提高自我意识

• 基本待人技巧 – 以口语和肢体语言，积极与年长者相处和沟通

• 与年长者互动 - 倾听的奥妙

• 沟通技巧和辅导方式 – 建立同理心, 倾听技巧, 反应技巧, 提问技巧 和 澄清技巧

Ms Teo Puay Leng is a trained counsellor with more than 18  years of field experience, which includes counselling of older persons and their family members, educating the public on psycho-emotional well-being of older persons, training of volunteers and professionals in the field of social services. She is currently the Clinical Director of O’Joy Care Services.

张慧玲女士目前是海悦辅导中心的临床主任，也是一位资深的辅导员。她拥有逾18年的临床经验，其中包括为年长 者、家属，及看护者进行辅导、为义工及社区服务领域的专业人士提供培训、为公众人士主办讲座 - 教育 他们有关 关年长者常面临的问题。